What outcome can arise from poorly managed client expectations?

When client expectations are poorly managed, it can lead to client dissatisfaction and loss of trust. Expectations set the foundation for what clients believe they will receive from a service or product. If their expectations are not met—whether due to miscommunication, overpromising, or lack of clarity—clients are likely to feel disappointed and frustrated.

This dissatisfaction can manifest in various ways, such as negative feedback, reduced likelihood to return for future services, and even word-of-mouth criticisms that can harm a company's reputation. Trust is a crucial aspect of client relationships; once it is compromised, rebuilding it can be challenging. Therefore, effectively managing client expectations is essential for maintaining a positive relationship and ensuring client retention.