What technique is NOT effective in building rapport with a client?

In the context of building rapport with a client, ignoring the client’s concerns is significantly detrimental to establishing a positive relationship. Effective communication hinges on acknowledging and addressing the needs and worries of the client. When a client feels heard and understood, they are more likely to trust the relationship and engage more openly.

On the other hand, showing empathy allows you to connect on an emotional level, demonstrating that you understand their feelings and perspectives. Maintaining eye contact reinforces engagement and suggests confidence and sincerity, while using the client’s name can create a personal touch that fosters closeness. All these techniques actively contribute to rapport-building, while ignoring concerns does the opposite by creating distance and signaling a lack of interest or care.