Which approach is inappropriate when responding to a refusal?

Choosing to start a new topic abruptly when responding to a refusal is inappropriate because it can undermine the conversation's flow and disregard the concerns that were just expressed. The refusal indicates that the other party has reservations or issues they feel strongly about. Ignoring those concerns by shifting topics can come across as dismissive and may damage trust and rapport.

In contrast, respecting the refusal and preserving the relationship demonstrates understanding and empathy, which is essential for maintaining a positive connection. Creating an opportunity for a follow-up discussion acknowledges that while the current conversation may not have reached a consensus, there is potential for future dialogue. Offering additional information that addresses concerns shows that you are attentive and willing to engage with the other party's issues, thereby reinforcing your credibility and commitment to finding a mutually beneficial outcome.